General Information


ABOARD THE PALACE ON WHEELS

A train that never falls short of promising you a royal experience. All passenger Cabins have state-of-the-art facilities. LCD televisions, DVD players, direct dial telephone and internet, to name a few. In-house movies and live television also keep you entertained through the royal journey. Mentioned below some general information to assist you in your planning for journey aboard the Palace on Wheels

Dining

A royal banquet for royal passengers, Palace on Wheels has two fine dining restaurants and everyone on board dines together. Wines and beer served whilst dining come complimentary.

Bar and Lounges

One well stocked bar with fine collection of house brands of wines, beer and spirits with snacks come complimentary to every passenger. Other than the home brand of wines and spirits, you will be charged for other brands of drinks.

Pre & Post Hotel Accommodation

It is highly recommended that you take a minimum of one pre and post night accommodation with your rail journey. Bookings and reservations can be made online shortly.

International and Domestic Flights

Flights are not included in the price of the journey presently but we can provide information on schedules, fares and even assist with the bookings, if required. We will be offering very special and exclusive packaged fares which can be combined with your land arrangements shortly.

Personal Travel Insurance

We strongly recommend that you have adequate travel insurance cover from your country of domicile for injury, illness, death, accident, loss of effects or luggage and holiday cancellation. Kindly refer to the cancellation policy stated in our Booking Terms & Conditions.

Insurance for Palace on Wheels

Palace on Wheels is comprehensively insured for fire, earthquake, theft and terrorism. All guests are covered under an umbrella insurance cover.

Extensions

Before or after your journey aboard the Palace on Wheels, you can also enhance your visit by extending your stay in the Indian Subcontinent. Please refer to our website www.indianluxurytrains. com for further details where bookings can be made for an array of tastefully crafted add on tours.

Travel Documents

Travel Documents, which are valid only for the passenger(s) named, will be issued after receipt of full payment for your reservation. Please carry your confirmation of booking with you on departure.

Dress Code

It is recommended to wear smart casual clothing and suitable walking shoes for off-train excursions during the day. Comfortable attire in natural restrained hues (bright colors are not advised) which blend with the landscape is essential for all excursion to wildlife reserves. Warm clothing is advisable on the winter departures.

Baggage Allowance

There is limited storage space inside your cabin. It is recommend that each guest travels with luggage as per international airline - rules for first / business class passengers. It is also advisable to carry soft-topped luggage as it is easier to store. Luggage storage is provided under the bed and in the luggage hold.

Special Dietary Requirement

Kindly specify any special dietary requirements at the time of booking to avoid disappointment during your journey. Every effort is made to accommodate all culinary requests by the guests.

Porters

Porters will be available at all embarkation and disembarkation stations to assist you with your luggage.

Butlers

There is a dedicated team of butlers on board to attend to your every need. Available on call 24 hours, butlers on board the Palace on Wheels are trained to meet the needs of the guests and comply with utmost speed and efficiency.

Wheelchair Access / Disabled Passengers

special assistance is available on board the Palace on Wheels in the form of wheel chairs, crèches and a special attendant for assistance. Kindly specify any special requirements at the time of booking.

Electricity

Voltage available on the train is 110/230 volts. International adaptors are also available on board.

Off Train Excursions

Since most of our off train excursions involve a fair amount of walking, we recommend you pack some comfortable walking shoes. A reasonable degree of physical fitness is required to participate on off train excursions during your journey. You may encounter unpaved sidewalks, uneven surfaces and problems getting on and off the train.

Guides

On all off train excursions, you will be accompanied by professional and qualified English speaking guides. Seasoned local guides who provide an invaluable and in-depth view of the sights that you visit are present to serve you as befits a royalty.

Language speaking guides can be provided at select destinations, subject to availability and at an extra cost. Please let us know of your requirement at the time of booking.

Transportation during off train excursions

Most excursions off the train include a coach transfer for passengers; however, certain excursions are also undertaken by jeeps. Kindly refer to your itinerary for specific details.

Smoking Policy

In accordance with Indian Law, smoking is not permissible on board the train. Smoking is also prohibited in all public places such as restaurants, airports, stations, shopping malls, hotels, public areas etc.

Paramedic facility on board

We have a paramedic on board the train that can provide emergency medical facilitation if required.

Health

No specific vaccinations are required for travel to India, however, foreign tourists should be in possession of a Yellow Fever Vaccination certificate conforming to international health regulations, if they are originating or travelling through Yellow Fever endemic countries. Anti-malaria precautions should be taken. It is also recommended that you consult your physician for any personal health advice based on your travel itinerary. If you are taking prescription medication, it is advisable to carry enough supplies to last for the duration of your trip. It is also advisable to carry sufficient insect repellent.

Laundry

A limited laundry service is available at select destinations. Please contact your carriage butler for details.

Cell Phones

Kindly keep your Cell Phone on silent mode on board the train out of consideration for your fellow passengers and also while visiting certain monuments on your Off Train Excursions. Please also note that the use of cell phones and laptop computers is discouraged in all the public areas and should be used in the privacy of your cabin. The cell phone reception can vary while the train is moving, but does improve when the train is stationary or near main roads.

Telephone Calls

Telephone facility is provided in all cabins. The cost for all external calls is additional and not included in the cost of the journey.

Gratuities for Services

Providing gratuities for small services is part of the culture in India. The gratuities for off- board guides, escorts and staff is included in our cost. The given amount is towards gratuities for all the staff onboard and is completely at the guest's discretion.

Crew

Royal service on board the Palace on Wheels is highlighted by the team of highly motivated hospitality staff who ensure that the guest experience is unmatched and every need is not just met, but anticipated. All staff members on board are well versed in the English language.

Minimum Passenger Requirement

All journeys on board Palace on Wheels require a minimum number of passengers to operate. Should this not be accomplished, we will offer you an alternate departure date or an alternate journey or a refund. In the unlikely eventuality of this occurring, 30 days advance intimation can be given.

Charters

The Palace on Wheels train could be chartered to corporate companies, agencies and individuals worldwide for incentives, conferences, weddings or any other exclusive event.

What Your Journey Price Includes

Accommodation in double / twin bedded cabins with en suite bathrooms, all meals, soft beverages, house brands of Indian wines, beer and spirits, butler service, guided off train excursions as illustrated in the journeys inclusive of entrance fees, s till camera fee, transport and services of a guide, complimentary tea, coffee and mineral water on board along with porter charges at stations.

What Your Journey Price Does Not Include

Any optional tours as mentioned in the itinerary, taxes, insurance, gratuities, telephone calls, laundry, alcoholic beverages (apart from the house brands of wines, spirits, beer served in the restaurants and bar), video, film and professional still camera fees and arrival and departure transfers. International and domestic air tickets, pre and post tour accommodation and any tour extensions are not included unless specifically mentioned as part of the journeys.